FREQUENTLY ASKED QUESTIONS

Get answers to some of the common questions we get.

Carpet Cleaning

How does Chem-Dry compare to steam cleaning?

Traditional steam cleaning often soaks carpets with an excessive amount of water filled with soaps and detergents. Carpets are then wet for 1-2 days, which can lead to mold and mildew development.

On the other hand, Chem-Dry of Jacksonville’s process is very different. We need only a fraction of the water that typical steam cleaners use and instead rely on millions of microscopic bubbles to explode dirt from deep in your carpet fibers. We can then quite easily extract the dirt and moisture from the carpet. Your carpets will also be dry and ready for use in 1-2 hours after we are done.

Take a look at a detailed comparison of Chem-Dry vs Steam Cleaning.

Why do I need protectant on my carpets?

Most new carpets come with a factory-applied protectant but this wears off over time. Reapplying a protectant on your carpets can help resist stains and soiling, so your carpets will stay cleaner longer. Another reason protectant is a smart investment is that it slows the aging and wearing process and can extend the life of your carpets.

How do you remove pet urine odor from carpets?

Pet odors can linger for months if not treated properly. As urine dries in the carpet and padding, what’s left are millions of concentrated urine crystals that become even more pungent. Many companies just mask this odor. Chem-Dry uses a patented system, P.U.R.T.® (Pet Urine Removal Treatment), to break down the enzymes which gets rid of the pet urine odor forever*.

How long will it take for my carpet to dry completely?

Drying time depends on humidity levels, airflow to the room(s) cleaned, and the type of carpet. In general, turning on your air conditioning or fans will help accelerate dry times. After a professional cleaning, it typically takes 1-2 hours for the carpet to dry. Sometimes carpets can take longer to dry for various reasons.

How often should I have my carpets cleaned?

Chem-Dry recommends that homeowners clean their carpets every 6-12 months. Regular cleaning will not only improve your home’s appearance, but it will reduce grime and non-living allergens*, improve your home’s indoor air quality and extend the life of your carpeting.

Should I vacuum before you arrive?

This is not necessary. Our professionally trained technicians will vacuum your carpets with our commercial, HEPA-filtered vacuum when they arrive as a standard part of our service.

What type of chemicals does Chem-Dry use?

Chem-Dry uses a cleaning product called The Natural® as our primary cleaner. The Natural® doesn’t contain any soapy detergents or harsh chemicals and instead is based on ingredients copied from Mother Nature. The Natural core ingredients are Sodium Carbonate, Sodium Bicarbonate, Adipic Acid, Tartaric Acid, Citric Acid, and Gum Arabic. Click here to view the Data Sheet.

Why does Chem-Dry not use as much water to clean my carpets as steam cleaning does?

We use up to 80% less water than typical steam cleaning because we have a unique cleaner that relies on millions of microscopic carbonation bubbles to release dirt and grime from the fibers of your carpet and raise it to the surface where it can easily be suctioned away. This low water approach is healthier for your carpets and your home.

What is considered a room?

Our room sizes are based on 200 sq ft. If any of your rooms are over 200 sq ft, there may be an additional area charge.

Upholstery Cleaning

How long does it take for furniture to dry?

In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the upholstery’s fabric and how deeply it was cleaned – i.e. heavily stained areas will take longer to dry.

Do you offer protectant or stain guard for upholstery?

Yes, after the upholstery cleaning, you can have the furniture stain guarded with Chem-Dry’s Protectant.

How does Chem-Dry clean upholstery?

We use our proprietary Hot Carbonating Extraction cleaning method, featuring our core cleaner The Natural®. The carbonated cleaning bubbles release dirt, soil, non-living allergens* and spots from the upholstery fibers. Then, we use our extraction equipment to remove the cleaning solution, dirt, soil and other contaminants from your furniture, leaving it with a deeper, healthier clean than other alternatives.

How often should you clean your furniture?

We recommend professional upholstery cleanings every 24-48 months. As with carpets, the presence of kids, pets, allergies, and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home. If the furniture is stained, saturated, or has an unwanted odor, it is ready for cleaning.

Why should I have my upholstered furniture professionally cleaned?

In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics. Without professional cleaning, this dust and dirt will remain in your carpets and furniture and can become very unhealthy.

Tile & Grout Cleaning

Why should I have my tile, stone and grout cleaned?

Just like carpet, dirt builds up over time that dulls your tile or stone’s appearance and discolors your grout. A thorough, professional tile, stone & grout cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home are clean and healthy. Scrubbing tile & grout on your hands and knees isn’t a fun job – with our professional equipment we can save your back-ache and make your tile surfaces look better than ever.

How often should I clean my tile, stone and/or grout?

Many factors need to be considered when determining the frequency of cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned. If stains and discoloration are present then your tile and grout is ready for a cleaning.

Why should I have my grout lines sealed?

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance that the grout will hold.

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